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RETURN & REFUND POLICY

1.0    GENERAL

You are entitled to the following options upon any return of your purchased item(s) subject to our terms and conditions below:

  1. a full refund of your total payment; and/or
  2. a replacement of the similar purchased item(s).

Prior to the returning of any purchased items, we would appreciate if you may notify us your reason and description (if possible). For your ease reference, we have distinguished the following reasons for your return of the purchased item(s):

ReasonsDescription
DamagedThe product is damaged upon receipt
DefectiveThe product is faulty or not fully functioning as describing as in its manufacturer specification
Incorrect/wrong itemItem(s) delivered is not as per the item(s) ordered (e.g wrong size or wrong color)
Missing items/partsThere is missing item(s)/part(s) which is indicated in its packaging
Does not fitThe correct size or per ordered but does not fit the Customer
Marketplace content errorThe product does not match specifications, description or image illustrated in the marketplace and is attributable to website error or misinformation

 

2.0    ELIGIBILITY TO RETURN

Unless otherwise stated in the product description, the general requirements for returns are as follows:-

1. The product must be shipped back to us within seven (7) calendar days upon receipt or our return policy period shall lapse thereafter;
2. You shall furnish the full proof of purchase (order number, buying invoice, delivery note or bank statement);
3. The product is not listed in the non-returnable product list below;
4. The goods must be in the exact new condition upon receipt and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and any other free gifts received with it;
5. The product must not have been used, installed or data input;
6. All sealed items shall not be opened.

In the event that you have opened the seal, kindly refer to the relevant service center as indicated on your warranty card for further assistance.

NOTE: we shall not accept the return of any item(s) after 7 days upon receipt. Nonetheless, you still have the option for the item to be serviced at any of the designated service centers.

 

3.0    PROCESS TO RETURN MY PURCHASED ITEM

You may choose the method from below in order to return the purchased items:-


(a) Come directly to us!

Chong Huat Marketing Sdn Bhd
5, Jalan Kapar,
41400 Klang,
Selangor Darul Ehsan,
Malaysia.


(b) Courier the item back to our office

Looking for courier? Try this!

Image result for easy parcel

Please send your returned package through courier service company (another courier service providers are also accepted) 


(c) Drop off at any location you desire without long queue at courier office? 

Try out our partner service instead!



4.0    EXCHANGEABLE GOODS

We only replace items if they are Damaged or Defective. If you need to exchange it for the same item, send us an email at sunyo.cs@gmail.com and send your item to our address. 

Note: Any request for pickup and exchange to doorstep might cost you a fee accordingly, depending on your location and item. However, it is advisable to contact us for further details before arrangement.

 

5.0    QUALITY EVALUATION PROCESS

The replacement/refund process (whichever you opted for) shall commence upon our quality evaluation of your returned product. Our quality evaluation process may take up to 5 business days.

 

6.0    TRACKING STATUS

You can track your return status by entering the tracking number provided by our logistic partners in their websites.

 

7.0    COST

You shall pay in advance for the shipment cost for returns upon revise and we shall refund or reimburse the same upon completion of the quality evaluation process and ascertain the validity of your returned item(s).


Please contact us at if you have any questions or doubts.